Community Testimonials and Stories

"My father transferred to Whitetail after having been in two previous facilities that were awful experiences. It honestly seemed too good to be true; it was only a bit more money for a dramatically different experience. All involved are friendly, kind, outgoing, and patient. It's genuinely homey, attractive, cozy. Always clean and always smelled good. He had several little trips to the ER for minor things not of their misdoing and they always had him accounted for and on top of getting him a return to the home, which another facility DID NOT on two occasions (nor was I contacted about him being sent either time). I always arrived unannounced and would find him clean, dressed, up and about. They handled his hospice care with attention and kindness, to us both. They even gave me the model suite to use during the 3 days of his transition and I can say as somebody who lived there for 3 days, it was the same as by day. His outside hospice nurse told me it was her favorite place, "the best place in the city". I gathered as much but it was nice to have her confirm that. The activities coordinator would keep me in the loop with sent pics, which was so lovely as I was sadly out of state. No place is perfect but my concerns were attended to swiftly and overall I was utterly pleased with the experience and deeply grateful to know he was safe and genuinely cared for. Thank you all so much. It was a very difficult time in both of our lives and you all took wonderful care of us. Oh and the secure outside courtyard is top notch. My dad spent most of his time out there enjoying the fresh air, skies, and rocking chairs. He liked that he could come and go as he pleased."

"At Whitetail Springs Memory Care Facility, the staff and care team keep residents engaged with a variety of activities. The environment is positive and stimulating enough for the type of care that is being provided, but also calm and promotes happy memories with the "homely" decorations and not a facility or institutional feel. Residents also have the freedom to move around the facility comfortably and go into an enclosed courtyard outside on the nicer days, which is important for their well-being. I've also been impressed with the responsiveness of the executive team. Any concerns I've raised have been addressed promptly and effectively. While in-home care is always ideal, Whitetail provides the next best thing. They ensure my mother, is kept clean, safe, well-fed, entertained, and most importantly, comfortable. That's all we can ask for at this stage of the disease."

"My mom is well cared for. Staff and facilities are excellent. Very pleased with the services provided and the support given."